good 11 Privacy Policy – How We Handle Your Personal Data

What Information Do We Collect and Why?

1. Information You Provide to Us

When you register for an account on good 11, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as required under Philippine law, and to set up your player account correctly. We also collect information you provide when you contact our support team, submit a complaint, or update your account profile at any time. Any documents you upload for identity verification purposes — such as a government-issued ID or proof of billing address — are stored securely and used solely for compliance and account security purposes. You are responsible for ensuring that all information you provide to good 11 is accurate, complete, and kept up to date.

2. Information Collected Automatically

When you visit good11.bar or use our platform on your mobile device, we automatically collect certain technical data to help us operate and improve the service. This includes your IP address, browser type and version, device type, operating system, the pages you visit on our site, the time and duration of your sessions, and the links you click. We use cookies and similar tracking technologies to remember your preferences, keep you logged in during a session, and analyse how Filipino players interact with different parts of the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some features. We do not use this automatically collected data to identify you personally beyond what is necessary for platform security and service improvement.

3. Financial and Transaction Data

To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction-related information such as your chosen payment method, transaction amounts, timestamps, and reference numbers. good 11 does not store your full payment card details on our servers; payment processing is handled through secure third-party payment providers who operate under their own data protection obligations. We retain transaction records as required by applicable financial regulations and for the purpose of resolving any disputes that may arise regarding your account balance or payment history. All financial data transmitted between your device and our platform is encrypted using industry-standard protocols to prevent unauthorised interception. If you have questions about a specific transaction, you can reach our support team at [email protected].

4. How We Share Your Information

good 11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. These third-party providers are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so or if we believe disclosure is necessary to protect the rights, property, or safety of good 11, our players, or the public. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance where required by law.

5. Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or legitimate business purposes, such as resolving disputes or complying with regulatory obligations. When your data is no longer needed, we take steps to securely delete or anonymise it in accordance with our internal data retention schedule. good 11 implements a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure, including encryption, access controls, and regular security reviews. While we take data security seriously, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your good 11 account and to keep your login credentials confidential at all times. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action.

6. Your Rights as a Player

As a registered player on good 11, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where there is no legal obligation for us to retain it. You may also object to certain types of data processing or request that we restrict how we use your information in specific circumstances. To exercise any of these rights, please contact us by email at [email protected] with a clear description of your request, and we will respond within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can process them, to ensure that we are responding to the correct account holder. For more information about your rights and how we handle data, you are also welcome to visit our FAQ page or review our Terms and Conditions.

7. Updates to This Policy

good 11 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, the updated policy will be published on this page with a revised date at the top. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.